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The Swiss Financial Services Act (FinSA) entered into force on 1 January 2020 and is now being implemented incrementally. The main goal of this law is to strengthen client and investor protection and to increase the transparency of financial service providers and financial products.
Your satisfaction is important to us. Should you have any concerns, please do not hesitate to contact your Relationship manager directly. She/he will respond to your request immediately and work with you to find an amicable solution. If you have a complaint, you can also contact us directly by email (info@bellecapital.ch).
If the solution to your request is not to your satisfaction, you may contact the Ombudsman. The Ombudsman is a neutral information and mediation agency. He deals with specific client complaints against a provider of financial services in Switzerland. The Ombudsman usually only becomes active after the client or the financial service provider has submitted a request for mediation. The mediation procedure before the Ombudsman is free of charge for clients. Contact Information Ombudsman:
OFS Ombud Finance Switzerland
10 rue du Conseil-Général
1205 /Geneva
Phone +41 22 808 04 51
www.ombudfinance.ch